Monday, January 12, 2015

Why you should never buy fibreglass chairs from Picket & Rail

I would consider myself rather unfortunate in buying tables and chairs from Picket & Rail. Therefore I am writing this post to warn others not to repeat the same mistake as I did.
I bought my whole dining set - table and chairs from them. I also bought a hatch chair, lounge chair and 5 fibreglass chairs from them. Their furniture wasn't cheap and from their brochure they claim they made quality replicas from designer range at factory prices - I'd say these are rather low quality replicas.
After I paid quite a substantial amount of money, I am made to wait 2 to 3 months for their factory to "custom make". When the delivery date is due, they deliver poor quality items - one of my fibreglass chairs has glue at a prominent spot and cannot be scrubbed off. Two of my dining chairs had poor stitching for the leather cushions and they brought the wrong wooden frame plus nails for my dining table so they couldn't assemble it. Very poor coordination effort!
In the end, I waited for more than one month for them to replace my chairs. And I had to keep chasing their delivery department because it seemed they had forgotten about me. And mind you, their customer line is not easy to get through.
The worst deal is the fibreglass chairs which I have bought for my study. The chairs are as heavy as a rock and the fibreglass chipped off easily. If you are not careful, the spray paint comes off easily. I don't think you can get rid of stains easily without affecting it's paintwork. For a chair which costs $390, it's definitely not worthy of its price. You can take a look at the photos below to see the scratches. And I hardly sat on them.
There are much cheaper replicas of such chairs around at other furniture shops such as and you can get them at fraction of $390. The material is also lighter and scratch proof. 
So you can decide where you want to spend your money.