Sunday, July 3, 2016

Why I would never buy from Keepsake By Ryo - An honest review.

I came across Keepsake by Ryo who makes breast milk jewelry not long ago. But after reading so much about her on the breastmilk keepsake facebook group, I was appalled that such a seller exists! Gosh... here are the reasons why I would not pay a single cent to them.

We found out that she lied about their products. They claimed they worked with Tiffany & Co and Pandora in designing their jewelry but it turned out to be a hoax. A mummy confirmed this with a reply from tiffany & Co. It was mentioned in the facebook group that Pandora denied any collaboration. 

Someone exposed this lie in the Breastmilk Keepsake FB group.  And instead of apologising to her customers for this mistake, Ryo posted an un-mosaic photo of the person who exposed their lie on their fb page and twisted her words (in other words - flip prata here and there; pardon my colloquialism) to say there is no collaboration and people misunderstood her words.

They included the photo of poor Serena and her innocent children. I had to personally mosaic her photo here for the purpose of the blog. Ryo had no respect for others. How would she have feel if I screenshot her profile photo and said she lied to all of us? I have more human decency to respect her and her family. But she didn't. 

There are also serious quality issues with her products. Several mummies shared photos of what was being sent to them on facebook. Check out this.

Uneven edges and cheap looking plastic. Mummy describes it as tikam store jewelry from Pasar malam (night market)

Actual product from Keepsake By Ryo

Ok. We know handmade products can never be perfect. The breastmilk jewelry were made in a rush because of the hundreds of orders they receive and obviously they didn't have time to QC their stuff before sending it out. Customers would have been understanding if you settle it amicably with them. But heck no! Keepsake By Ryo called their customers "terrorists" and turned off reviews on their website instead of answering the poor quality issues from various mummies. Check out the evidence below.

If that was not enough, she started to boast about her huge freezer and warned others not to buy from her fellow competitor whom she stalked on ACRA to fish out her hdb address. There's something seriously wrong with this Ryo. Does she think that living in a hdb masionette equates to living in a big space? She has offended 80% of Singaporeans who stay in "only HDB flats". We are all aware that hdb masionettes are meant for the sandwich middle income class in Singapore. Its to bridge the gap for those who cannot afford a private property. Nothing to boast about. There are far more wealthier people in Singapore. And we respect HDB dwellers. Small space doesn't mean no space.

Instead of solving her quality issues, she has to bring up the fact that her fellow competitor has "difficulties in her life" and "has to deal with a "special needs child". That's being really insensitive and gloating over other's people misfortune! How can you read it any other way? I don't think any person in the right frame of mind will say such things. For Chris' sake, it doesn't concern you at all. Do you know basic respect for people?

So what if you make 400 pieces of keepsakes every month? Need to brag again? Since you dare to publish it, you jolly well make sure you pay your taxes every year. If not, IRAS will come knocking on your door very soon.

Now who is this business owner at Keepsake By Ryo? It had been reported she used to run a tuition centre but now no more. And she was an ex A level economics teacher.

We are all aware that the tuition industry is a very competitive one. It's such a great shame you need to close your shop. But to run a business, we need to do it with heart. The teaching profession is a noble calling, but your acts are far less than noble. Thank goodness such a black sheep like you has been taken off this noble calling. I cannot trust my child to be taught by such a teacher.

There is no need to keep challenging your competitors to win Nobel prize for this and that.

First of all, you need to upgrade your skills and not offend your customers with your rough handiwork.

Secondly, instead of switching off your reviews, you need to hire a PR manager to handle your multiple complaints. Turning off negative reviews is not the way to go.

Thirdly, you need to place your hand on your heart to ask yourself where your conscience lie. Is it in the "dustbin" which you so much love to sign off with?

Let me show you a screenshot of your signature, in case you have forgotten about it.

I hope mothers in Singapore know where to put their money if they want to make breastmilk keepsake or jewelry. There are many similar businesses out there with better ethics, make better quality products and have better after sales service. At the end of the day, we want to spend our money happily.  If you cannot keep up, stand aside!

By the way, I don't get paid to write this negative review. The screenshots are all evidence of what I have seen. 

P/s: I will be updating on this post, in case this ex tuition teacher cannot take my honest review lying down... maybe she should stand up to read? Sorry for the pun. Haha.

The aftermath: Ryo claims that the abusive replies are written by her husband who has anger management issues, but it turns out that it was her writing all these abusive replies all along, not her husband. It was exposed by the administrator of the breastmilk keepsake group who compared her writing style with that of her husband on their Facebook accounts.

Saturday, June 25, 2016

BAD Review of Dorma and SNK Solid Wood Doors

I am totally put off by the purchase experience with SNK Solid Wood Doors that I find that I need to spend 30 minutes of my precious time penning this review to warn others not to get anything from them. I will be attaching photos here to explain what happened and the utterly disgusting after sales service the boss himself provides. I am not someone who will mince my words when it comes to reporting bad service. He doesn't deserve any kind words from me.

It all started with my faulty Dorma Door Closer. If you are into home renovation, you would know there are three ways to stop a door from slamming against the door. And installing a door closer is one of them. The other two is to use a magnetic door catch which is placed at the bottom of the door and the last one is to buy a rubber door stopper.

This is how the dorma door closer looks like
So I have installed this 3 years ago when I moved into my house. And the original wood door was installed by the S&K Door (also known as SNK door). The solid door costs $900 at that time, and amongst them I ordered a few other doors from them as well with a bill costing thousands. The dorma door closer costs $180 each during that time when I ordered it. And now in a span of three years, it has increased to $190. I have more than one dorma door closer in my house.

Just a word of caution to those who wanted to install such door closers, it will give way after 2-3 years. I have tolerated with the problem for quite some time before I decided to call in Ewins Marketing Pte Ltd (the distributor and installer of dorma door closer in Singapore. This Ewins Marketing apparently has no website and no email on their invoice in this day and age - scary. I wonder how they manage to clinch the distributorship of Dorma. Anyway, I started calling dorma who directed me to Ewins and their salesman told me to rip out the whole door closer to install a NEW ONE. What the heck! You mean I have to rip out and re-install a new door closer every 2-3 years?

I manage to speak to the boss of Ewins (Raymond) who then directed me to another salesman called Jonathan. In the end, they agreed to replace only a spare part of the door closer which is spoilt. According to them, it is not functioning because of "wear and tear". But it is just after 2 years! So long story short, they send the first team of technicians who didn't know what they are doing. Ended up with a deep scratch on the door closer. See photo below.

See the scratch on the arm

And they send a second team to replace the arm. And the second time they did, the door is misaligned because of the way they screw the door closer. The door was dragging the floor when it was closing. Despite this, they refuse to acknowledge it is their fault and claimed that it was the problem of my door sagging due to age. Ridiculous! I found out much later the door is not sagging, but the door closer is not screwed properly.

So they insisted I call in the door company to rectify my "sagging" door. That is when the whole business got even worst.

S&K or SNK door sends an old uncle to come to diagnose the problem. But you know such door technicians are usually not very sharp. So he ripped out my door and started shaving off the wood at the hinges in an attempt to hoist the door up again.

And he ripped away part of the wood of the door frame
Looks far worse in reality
The uncle didn't even bother to apologise for his mistake. I called the office at S&K (SNK) door and was attended by a group of HALF BAKED AUNTIES who had very poor service standards. In the end I manage to speak to the boss of S&K (SNKDOOR) who sounded like an UNCOUTH UNCLE AND HOOLIGAN on the phone. He was screaming at me and insisted that he would not be responsible for this damage. I was appalled beyond words that there are such businesses around with such low standards and poor aftersales service.

Hey, you broke my door frame and now you are saying it is not your business?

This is the receipt and address of SK door
My advice to my fellow readers in Singapore is NOT TO INSTALL DORMA DOOR CLOSER, unless you are prepared to repair or change it every 2-3 years. It is not worth the trouble because the technicians can come in to do more damage than you can imagine. My office had one similar door closer and it had the same problem. When you click into place, 2-3 minutes later it starts to give way and the door closes on its own.

And most importantly, NOT TO ENGAGE this hooligan business called S&K DOOR also known as SNKDOOR (but in the receipt it states SK renovation house).

Disgusting service.

Hey, there are so many other door contractors in Singapore - you are not the only one selling doors.

I hope S&K DOOR / SNK DOOR go bust soon. Such service standards will not get you far in this day and age when the consumers are getting more internet savvy.

Friday, March 11, 2016

Fake dust bag from Reebonz

A few months back, I bought a vintage kelly from Reebonz closet. And as you know reebonz claims they have authentication experts to look at the bag throughly or so I thought. Anyway there was another incident when I bought a chanel necklace and thought the hang tag looked a bit off - also through reebonz closet, but did not pursue since it wasn't that big an amount to waste my time on it.
Back to the story - I received the bag and decided to send it to Hermes Spa when I am free a few months later. So finally I went to the H store last week. Brought the whole bag including the dust bag - the sales person and her supervisor told me they had never seen the dust bag before. And right after I left the store, she called me again to tell me the dust bag looks odd.
Now, for those who do not know, Hermes has this clause in their receipt that if the bag is found not to be genuine, they would without a question destroy the item in Paris.
I went home with the clochette of the bag plus the lock (it's an attachment of the kelly and the H staff refuses to take in for spa) and found there was no Hermes engraving on the lock which is even more odd. So I search through the Internet for more photos of the same vintage bag n the ones I came across had the engraving. Puzzled, I emailed Reebonz for a response. They insisted their authentication team are experts and basically tell you to "get lost" kind of email. So this is the kind of response I get after buying so many vintage items from them and being their black or whatever tier member???
I called Hermes to ask them if they do provide any letter (as required proof by Reebonz) in the event that the bag is not authentic or rather fake. They replied no. They don't do that. So what kind of rubbish is this Reebonz? Don't they know Hermes has the most unobliging kind of sales service in the world?
It has been a few days since and I am still waiting for a response from the Reebonz side. What I wanted to know is how did they pass the bag and sell me this one with a dubious dust bag? And for your info, Hermes did not send the bag to Paris. They said they have a "craftsman" here to service the bag.

Update: 17 June 2016
Many readers have emailed me to ask about the outcome of this case and I will attached a response from reebonz here, as well as a photo of the dustbag in question.

The kelly came back from Spa - hermes didn't reject the bag, so I suppose it's deemed authentic. Only the dustbag they asked me to retrieve back as though it's vermin.  Still, I query the intentions of the reebonz seller who wrapped this bag in a fake dust bag, and reebonz did not do justice to send me a fake dust bag either. The closet seller has since not responded to my messages on the dust bag.

Reply from Reebonz

Thank you for the photos of dust bag attached. I will consult our ateliers for advise. 

We understand your concerns and the frustrations you experienced. 
We wish to reiterate that as a service platform we provide to facilitate logistics and authentication, we have no control over the packing materials seller provides. As shared in our tele-conversation, there are instances where seller provides the merchandise with non-original brand name box or dust bag. We would proceed to fulfill the order if the merchandise itself passes our atelier's checklist. 

We trust that our trained ateliers has delivered their expertise, that the Kelly bag, padlock and keys are genuine. I must apologise that your visit to Hermes boutique landed you in an uncomfortable situation. I can totally empathise with that.

You had also shared with us that the dust bag received was different to the one in the seller's photo listing. She had ignored your queries of the dust bag issue after the transaction went through. It appeared that we have a case of dishonest seller here. We will look into her account/activities and have her blacklisted if necessary.

For the past few months, we have implemented more stringent process to ensure that what we received from seller, is the same as what was listed. In the event that accessories or packing materials differ to listing, we would inform the buyer first before delivering. If the buyer declines to proceed with purchase, we would cancel the order and process a full refund. 

We value your feedback and take them seriously. We are constantly reviewing our processes to improve our customer experience. I had shared your experience with the Closets committee as case study. We shall await your updates from the Hermes craftsman's evaluation and follow up from there. In the event Hermes certifies that the merchandise you purchase through Reebonz Closets is not authentic, we will do our best to make it right.